RAAS Microfinance Institution respects the privacy of its clients, guarantors, partners, and website visitors. We collect and use personal information only when it is needed to provide services, assess and manage financing applications, verify information, communicate with you, protect our institution and clients, and meet our responsibilities.
Information we collect
Depending on the service or request, RAAS MFI may collect:
- Name, date of birth, address, telephone number, nationality, and identification details
- National ID, passport, bank statement, and other supporting documents
- Information about household, occupation, business, income, expenses, and financing requests
- Client photographs used for internal identification and verification
- Guarantor identity, contact details, relationship to the client, and guarantee information
- Information sent through our website contact form, including name, email address, phone number, subject, and message
How we use information
We use personal information to assess and manage applications, verify identity and documents, prepare agreements, manage client relationships, receive repayments, respond to questions or complaints, prevent fraud, and maintain required records.
Confidentiality and sharing
RAAS MFI does not sell, rent, publish, or share client information, files, identification documents, financial information, or internal client photographs with advertisers, social-media platforms, or other clients.
Information is available only to authorised RAAS MFI staff who need it for their work. We disclose information only where you have given clear permission or where disclosure is required through an official legal, regulatory, or supervisory process.
Client photographs and stories
Photographs collected for client identification are kept in the client file. They are not used on our website, social media, publications, or advertising.
RAAS MFI will use a client’s photograph, video, voice, or testimonial publicly only after the client has signed a separate media consent form. Refusing media consent does not affect access to RAAS MFI services.
How we protect information
RAAS MFI keeps client records in controlled paper and electronic files. We limit access to authorised staff and take reasonable steps to prevent unauthorised access, loss, alteration, or disclosure of personal information.
How long we keep information
We keep personal information for as long as it is needed to manage the client relationship, maintain records, resolve questions or disputes, prevent fraud, and meet record-keeping responsibilities. Information that is no longer required is securely disposed of or anonymised where appropriate.